Terms & Conditions

Introduction

This website www.signaturegrande.in and it’s mobile application (hereinafter collectively referred to as “Website”) are owned and operated by SIGNATURE GRANDE, a company incorporated under the laws of MSME with UAM No. TN31D0009903 and having its registered office at A1 4th Floor, Signature Grande, Cement Road, Jameeth Nagar, Amrudha Garden, Kottakuppam, Villupuram (DT)- 605104, which enables the user of the Website to connect with independent third party hotel owners offering renting of guest hotel accommodations listed on the Website (“Services”).
For the purpose of these TOU, “Channel Partner” shall mean the third party hotel in a similar business offering amongst other things boarding and lodging services and/or any other third party whose services are availed by the User through the Website.
Your use of the Website is an acknowledgment that you have reviewed these Terms of Use (“TOU”) and agree to comply with and be legally bound thereby. These TOU govern your access to and use of the Website and the Services. If you do not agree to these terms and conditions, you must refrain from using the Website and Services.
By using this Website you hereby acknowledge and agree that SIGNATURE GRANDE is not a hotel/guest house owner and has no control over the conduct or behaviour of the Channel Partner or the quality, fitness or the suitability of the services provided by Channel Partner. SIGNATURE GRANDE disclaims any and all liabilities in this regard.

Applicability

These TOU incorporates the terms and conditions for your use of the Website and it’s related sites and tools and the terms and conditions on which SIGNATURE GRANDE shall provide Services to you through the Website or using any other customer interface channels of SIGNATURE GRANDE which includes its mobile site, sales persons, offices, call centers, advertisements, information campaigns etc.
For the purpose of the TOU, ‘you’ or “User” shall mean any natural or legal person who accesses the Website and/or has agreed to become a member on the Website using the computer systems of the website and accepted this electronic version / electronic record of the TOU and has allocated himself a unique identification to become a registered user or have been identified as a guest user intending to purchase or enquire for any product and/or services of SIGNATURE GRANDE by using the SIGNATURE GRANDE’s Website and/or through any other customer interface channels of SIGNATURE GRANDE.
For the purpose of the TOU, ‘you’ or “User” shall mean any natural or legal person who accesses the Website and/or has agreed to become a member on the Website using the computer systems of the website and accepted this electronic version / electronic record of the TOU and has allocated himself a unique identification to become a registered user or have been identified as a guest user intending to purchase or enquire for any product and/or services of SIGNATURE GRANDE by using the SIGNATURE GRANDE’s Website and/or through any other customer interface channels of SIGNATURE GRANDE.
By using this Website you hereby acknowledge and agree that SIGNATURE GRANDE is not a hotel/guest house owner and has no control over the conduct or behaviour of the Channel Partner or the quality, fitness or the suitability of the services provided by Channel Partner. SIGNATURE GRANDE disclaims any and all liabilities in this regard.
By accessing, viewing, or using this Website/ Application, the User acknowledges, declares, confirms and represents & warrants to SIGNATURE GRANDE that the User has read and understood these TOU and accepted them as an agreement as the binding legal contract equivalent of a duly signed contract binding on the User.
These TOU is effective immediately upon your accessing, viewing, or using this Website. You are advised to regularly check for any amendments or updates to the TOU mentioned herein from time to time.
SIGNATURE GRANDE may add to or change, update these TOU from time to time entirely at it’s sole discretion. Your use of the Website and any amendment to the TOU shall constitute your acceptance of the TOU and you agree to be bound by any such changes/revisions/amendments.
Website shall not be obliged to notify you, irrespective of the fact that you are registered or not, of any modifications made to the TOU. Your access to the Website for purchasing the Services or for mere browsing is subject to the most current version of the TOU appearing on the Website at the time of such use.
If at any time, any new feature or sub-page is added/ started by SIGNATURE GRANDE within the Site, or any links to external/related sub-pages are created/ developed by SIGNATURE GRANDE; then in all those cases the specific TOU for all such pages/links, which are available on such sub-pages shall be applicable upon the User.
However, if any inconsistency is found between the TOU of the Site and TOU of the specific pages; then in that case the terms that are most recent would supersede any preceding TOU.

Disclaimer

The Services are provided by SIGNATURE GRANDE on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, SIGNATURE GRANDE makes no warranty that
The Website or the Services will meet your requirements or your use of the Website or will be uninterrupted, timely, secure or error-free;
The results that may be obtained from the use of the Website or Services will be effective, accurate or reliable;
The quality of the Website or Services will meet your expectations; or that.
Any errors or defects in the Website or Services will be corrected. No advice or information, whether oral or written, obtained by you from SIGNATURE GRANDE or through or from use of the Website shall create any warranty not expressly stated in the terms of use.
SIGNATURE GRANDE shall have no liability to the User for any interruption or delay, to access the Website/Application irrespective of the cause.

Indemnification

The User agrees to indemnify, defend and hold SIGNATURE GRANDE harmless including but not limited to its affiliate, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by SIGNATURE GRANDE that arise out of or related to your use or misuse of the Website, any violation by you of these terms and conditions, or any breach of representations, warranties and covenants made by you herein.

Limitation of Liability

SIGNATURE GRANDE shall not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of the Website or any of the information, software, Services and related graphics contained within the Website or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if SIGNATURE GRANDE has been advised of the possibility of damages.
Not with standing anything to the contrary contained herein or elsewhere, SIGNATURE GRANDE entire liability to the user for any claim arising out of purchasing / browsing the Website shall be limited to the amount equivalent to the price paid for the product and services giving rise to such claim.
The Users availing Services through SIGNATURE GRANDE’s platform are requested to kindly take due care of all their personal valuables and belongings. SIGNATURE GRANDE’s management and its employees shall NOT be responsible for ‎any loss, theft or damage to such Users personal valuables and belongings.

Termination / Access Restriction

SIGNATURE GRANDE reserves the right, in its sole discretion, to terminate the access to the Website or any portion thereof at any time, without notice.

Guest Policies and General Terms And Conditions

The primary guest (whether it is User or any of his family member, friend, guest or relative in whose name the booking is made by the User) must be at least 18 years of age to be able to check-in the hotel.
It is mandatory for the User and any person in whose name the booking is made by the User to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Driving License, Voter ID Card, Aadhar Card and Passport. Without valid ID the guest will not be allowed to check-in.
PAN cards are not accepted as a valid ID card.
Stay of 1 child up to 5 years of age is complementary without the use of extra mattress. Breakfast charges may be applicable for the child.
Requirement of an extra mattress will be treated as a third occupancy.
Pets are not allowed in the hotel premises. Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
A discounted booking cannot be modified. In case of early check-out for such a booking, no amount will be refunded. Certain destinations may have different policies for specific times during the year.
Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness. Certain policies may be booking specific and are informed to the customer while making the booking.
Certain policies may be Channel Partner specific and may be viewed on the Channel Partner website or the hotel page while booking.

Booking Extension Policy

Extension of stay may be provided on current room rates, subject to the availability by the Channel Partners and the terms & conditions governing such extension.
Current room rates may be different from the rates at which the rooms were booked.
Cancellation and No-Show
Cancellation charges may be applicable in the event of no-show or cancellation of bookings in accordance with the Channel Partner’s cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the Channel Partner carefully prior to making your booking / reservation and remember to make further payments on time as may be required for the relevant reservation. SIGNATURE GRANDE does not accept any liability or responsibility for the consequences of your cancellation or charged no-show fee by the Channel Partner.
A booking may be cancelled through the Website, email or call centre. The applicable refund amount may be credited within 14 working days to the bank account of the User as per the details provided by the User at the time of booking.
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